Are Digital High-Speed Property Viewings the Future?

Ever been in this situation? You’re on the bus to a property viewing you arranged several days ago and have travelled over an hour to visit. Just as you approach your stop, your phone buzzes: the viewing has been cancelled.

Renting property in the UK is not like it used to be. In the past, adverts would be posted in newspapers and shop windows, with the process of filling a room often taking weeks or even months. Nowadays, it’s very common for a property to be listed online and filled within the hour.

We can pinpoint technology, the pandemic, the rising housing crisis, the economy and countless other factors as the cause for this change, but the real question is – what does this mean for renters? And where is this trend going?

Online Viewings – The New Normal

In 2020, no-one was legally allowed to enter another person’s home, meaning in-person viewings were temporarily suspended. Digital viewings had already been creeping in, but with this legal change, they quickly took to the mainstream. 

360 photography allowed prospective tenants to digitally “walk around” the property and even jump from room to room. Video tours, uploaded by agents, landlords or flatsharers created the opportunity for tours to be shared online between friends, partners and families for critical inspection. Like detectives, prospective renters and buyers would comb these videos for clues, to ascertain the suitability of the home they were latching themselves onto. 

Today, in-person viewings are back, but no longer a mandatory step in the renting/buying process. In fact, due to the hyper-competitive market in big cities, it’s common to put down a holding deposit on a property you’ve only ever seen online – thus beating the competition.

The practice is flawed, and it’s easy to dupe, mislead or obscure major flaws of a property when shown via online video. However, for some people, it’s simply the most convenient option. Viewings are often only available during normal working hours – making them difficult to view for most people that work a 9 to 5. For those moving from far away (including overseas), it’s a convenient way to secure a flat before you’ve arrived in the region.

How Can Online Viewings be Optimized?

If we are moving into a world in which renting (or even buying) without viewing is the norm – it’s essential that this is optimized. Many letting agents are already working on this, and here are some of the most effective and interesting innovations we’re seeing when it comes to online viewing technology:

VR:

Strutt & Parker are just one of several UK-based estate agents that are experimenting with Virtual Reality (VR) technology. More effective than a 3D-tour, by putting on a VR headset, users can actually step inside their future home, wander the halls and get an immediate sense of being inside. 

For those that have a headset at home, commuting long distances to property viewings may become something of the past. By simply slipping on the helmet, individuals can digitally transport to hundreds of dream homes, simply at the click of a button. For those that don’t have one – another option is an “appointment” service at their local estate agents – to browse properties digitally and complete a full day of personalised property viewings in a matter of minutes. Streamed onto a laptop or TV screen, it may even be possible for the agent to tour you through the property whilst you view it in VR, explaining its features and answering any questions you may have.

TikTok:

What... that app for Gen-Z to choreograph dance moves and lip synch to songs? Yep, that’s the one! In a bid to connect with a new generation of renters, companies like Purplebricks have taken to conducting high speed tours directly via the app. After conducting a survey,  Purplebricks discovered that it takes British adults an average of 25 seconds to deem whether they’re interested in a property, so they’ve set a 25-second limit on their high-speed tour clips.

Whilst some may find this style of viewings hopelessly fast-paced, it falls in line with the needs of a younger generation of renters, who like their online content short, fast and to the point. 

Viewings at Blue Door

Here at Blue Door, we maintain that all prospective Guardians have a right to view a property in person, in order to get the full viewing experience. This also means having the opportunity to meet your future housesharers (when applicable), to get a sense of the non-conventional buildings you will be inhabiting and get any questions you may have about the responsibilities of being a Guardian answered.

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